We are professional dog trainers, and it’s critical to the functioning of our business that our schedule be predictable so we can show up on time and give you and your dog our full attention.
In order to make sure that we can respect our appointments with our clients who are scheduled before and after you, we have designed the following policies.
Group training is a scheduled 4-week curriculum, if you miss a class, there is no refund, transfer, make-up class, or credit possible for the individual class times. We ask that you make sure you can attend all 4 classes before booking.
If you need to, you may transfer the entire set of 4 classes to a later offering with us, with no fee charged if you notify us with more than 1 week’s notice.
If you have to cancel, the following conditions apply:
- If the class starts in more than 1 week:
A refund will be issued minus a $30 administrative fee. Contact us within 7 days to receive a refund.
- If the class starts in less than 1 week:
A refund can not be issued
- Payment is due in full for any session cancelled by you with less than 24 hours’ notice.
- No refunds/credits will be issued for missed sessions or if you cancel a session or walk with less than 24 hours notice.
- If you are late for an appointment with your trainer, your session will be shortened by the amount of time you are late.
- If you are more than 15 minutes late you will be considered absent and charged in full for the session.
- All private sessions must be completed within 3 MONTHS from the time of purchase (absenteeism, tardiness or extenuating circumstances do not extend this deadline).
If you don’t complete the sessions within this time-frame then the training package will be considered abandoned. Any remaining sessions in the package will lapse and no refund or credits will be issued.
Puppy Socialization and Group Walks:
You can reschedule or cancel your class with more than 24 hour’s notice through the confirmation email that was sent to you when you registered for the class. We don’t offer rescheduling or refunds for cancellations with less than 24 hour’s notice.